Returns & Exchanges

At Black Mamba Chilli, we stand by the quality of our craft hot sauces and pestos. Due to the perishable nature of our products, we offer replacements or refunds for items that arrive damaged, defective, or incorrect within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our heat-loving support team at [email protected] with your order number and a brief explanation of the issue.

• 2.
  Provide Evidence

  For damaged or incorrect items, please attach clear photographs of the product and the packaging to help us improve our shipping process.

• 3.
  Verification

  Our team will review your request within 48 hours to confirm the eligibility of the return or exchange based on our food safety standards.

• 4.
  Resolution

  Once approved, we will ship a replacement bottle immediately or issue a full refund to your original payment method.